The Directorate General Of Civil Aviation on Tuesday filed an additional affidavit in the Supreme Court clarifying that scheme for credit shell till March 31, 2021 or a full refund is applicable to passengers of all flights which were cancelled on account of lockdown imposed to curb the spread of coronavirus pandemic. This credit shell shall be issued in the name of the passenger who has booked the ticket. If on account of financial distress, if the airlines are not able to do so they shall provide a credit shell equal to the amount of fare collected. Though the term ex-India is not defined in the Aircraft Act, 1934 and the Aircraft Rules, 1937, but in the aviation industry, this term denotes the flights which are. The flight got cancelled due to covid-19 but till date I haven’t received my points back. In cases where passengers have purchased the ticket through an agent,   and credit shell is issued in the name of the passenger, such credit shell is to be utilized only through the agent who has booked the ticket. On such refund, the amount shall be passed on immediately by the agent to the passengers. --Passengers who have booked tickets prior to lockdown for travel up to 24th May, 2020 (as the calibrated domestic operation recommenced from25th May, 2020) refund of fares to the passengers covered under this category shall be governed by the proposed formulation related to credit shell and incentive scheme. shell up to   31st  March 2021   on any route of his choice or the passenger can transfer the credit shell to any person including the travel agent through whom he/she has booked the ticket. Senior lawyer CA Sundaram, appearing for the association, told the Bench that the alleged action of airlines of not refunding the entire value of the cancelled air tickets was violative of the civil aviation requirement issued by the authority. Passengers who booked tickets at any period of time but for travel after 24th May 2020 – refund of fares to the passengers covered under this category shall be governed by the provisions of Civil Aviation Requirements (CAR). 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The government also said that if the airlines are unable to make a full refund, the fliers will get a credit shell up to March 31 next year. Please pay an amount you are comfortable with; an amount you believe is the fair price for the content you have consumed. If the tickets have been booked during the lockdown period for travel within the lockdown period, in all such cases full refund shall be given by the airlines immediately (this is being mandated vide MoCA’s OM dated 16th April. Liked our articles and our efforts? Enjoy fast checkout on the move. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email this to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). This credit shell shall be issued in the name of the passenger who has booked the ticket. “What DGCA stated in the additional affidavit is a welcome stand and brings more clarity to the refund rules. We are asking you to pay after you have read the article if you are satisfied with the quality and our efforts. Please enter an amount in the box below and click on the button to pay; you can use Netbanking, Debit/Credit Cards, UPI, QR codes, or any Wallet to pay. Even for international travel, when the tickets have been booked on an   Indian carrier and the booking is ex­India, if the tickets have been booked during the lockdown period for travel within the lockdown period, an immediate refund shall be made. See our Privacy Policy, 100,000 Membership Rewards / INR 45,000 Taj Vouchers on signup; 10,000 Bonus MR on minimum spend, Free to Signup; 1000 Membership Rewards bonus monthly on 4 txns of INR 1,000; Bonus 2,000 MR and INR 500 Amazon Voucher, 10,000 PremierMiles on Signup; INR 1,000 Amazon voucher on INR 5,000 spend. There has been huge hue and cry from the travelling public over the past six months, about the cancellation of air travel due to the CoVid-19 induced lockdown on travels in March 2020. Your refund request will be sent to our dedicated Customer service team. If the tickets are booked for international travel on a foreign carrier and the booking is ex-­India during the lockdown period for travel within the lockdown period, a full refund shall be given by the airlines and said amount shall be passed on immediately by the agent to the passengers, wherever such tickets are booked through agents. Here is what the airlines are going to have to do in the coming days: I can understand this looks quite a mouthful, so I created a small chart to help understand the Supreme Court order on flight ticket refund. In cases where tickets are booked through agent, credit shell as issued in the name of the passenger which is not utilized by 31st March 2021, refund of the fare collected shall be made to the same account from which account amount was received by the airline. The Centre and DGCA also clarified that following categories of passengers are proposed to be covered under the formulation: - Passengers who had booked their tickets directly from the domestic airline for domestic travel. If you pay for your energy by Direct Debit, we’ll send your refund to you via BACs to the Bank account details we hold for you, provided that we’ve previously taken a payment from this account. We are not putting our articles behind any paywall where you are asked to pay before you read an article. In all cases where credit shell is issued, there shall be an incentive to compensate the passenger from the date of cancellation up to 30th June 2020 in which event the credit shell shall be enhanced by 0.5% of the face value (the amount of fare collected) for every month or part thereof between the date of cancellation and 30th  June 2020. We know the going has been tough and you need to be grounded at the moment to stay safe and do your bit in stopping the spread. Air India refund/credit shell at Others. All domestic and international commercial passenger flights had been suspended during the period. Do you by any chance have access to communication to airlines by the DGCA or MoCA explicitly stating the contents of the Supreme Court order? --Passengers who booked tickets at any period of time but for travel after 24th May,2020 -- refund of fares to the passengers covered under this category shall be governed by the provisions of CAR. I under the problems the airlines face but to be given a deadline of end March is ridiculous. --Passengers who had booked their tickets through a travel agent (including OTA) for the domestic airline for domestic travel. The response I received from Vistara today, 5 Oct: This is to inform you that we have reviewed your request. All the tickets booked by airlines during the aviation shutdown are now going to have to be refunded. 24 International Destinations. It is also made clear that even in cases where credit shell is transferred to the third party, the same is to be utilized only through the agent who has booked the ticket at the first instance. The first phase of lockdown to curb the spread of coronavirus was from March 25 to April 14 The second phase was from April 15 to May 3. Get the IndiGo app. If you pay by monthly Direct Debit, it’s likely that your account will go from a credit to a debit balance throughout the … This amount shall be passed on immediately by the Agent to the passengers. Another petition with the same prayer was filed by the Air Passengers Association of India.

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